Help Center

Welcome to the TemplatePlus Help Center. We are here to assist you with any questions or issues related to our products, memberships, and services. Below, you will find answers to common queries and ways to get in touch with our support team.

Getting Started

1. How do I create an account?
Visit our Pricing page, choose a membership plan whether Free or Pro to get started.

2. How do I download the products?
Once logged in, browse our product library, select a product, and click the download button. Free users have unlimited access to free products only, while Pro members enjoy unlimited downloads of all products.

3. What formats are available for the products?
Our products come in various formats such as PSD, AI, PDF, and PNG, depending on the type of design.

Membership & Billing

1. What are the benefits of a paid membership?
Pro members get unlimited downloads, exclusive content, priority support, and early access to new products.

2. How do I upgrade or cancel my subscription?
You can manage your subscription under the Account Settings section. Cancelations take effect at the end of the current billing cycle.

3. Do you offer refunds?
Please review our Refund Policy for details on eligibility and request procedures.

Product Usage & Licensing

1. Can I use the products for commercial projects?
Yes! The products can be used for personal and commercial projects. However, redistribution or resale is prohibited. See our License Agreement for full terms.

2. Can I modify the products?
Absolutely! You are free to edit and customize the products to suit your needs.

Troubleshooting & Support

1. My download is not working. What should I do?
Ensure you are logged in and have an active membership. If issues persist, clear your cache or try a different browser. If the problem continues, Contact Us.

2. I found a bug or issue with a product. How do I report it?
Please visit our Report an Issue page and provide details of the problem.

3. How can I contact support?
For further assistance, you can reach our support team via:

We’re committed to providing the best experience for our users. If you need further help, don’t hesitate to reach out!

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