Welcome to the Templateplus.net Help Center. We are here to assist you with any questions or issues related to our templates, memberships, and services. Below, you will find answers to common queries and ways to get in touch with our support team.
Getting Started
1. How do I create an account?
Visit our Pricing page, choose a membership plan whether free or pro to get started.
2. How do I download templates?
Once logged in, browse our template library, select a template, and click the download button. Free users have unlimited access to free templates only, while pro members enjoy unlimited downloads of free and pro templates.
3. What formats are available for templates?
Our templates come in various formats such as PSD, AI, PDF, and PNG, depending on the type of design.
Membership & Billing
1. What are the benefits of a paid membership?
Pro members get unlimited downloads, exclusive content, priority support, and early access to new templates.
2. How do I upgrade or cancel my subscription?
You can manage your subscription under the Account Settings section. Cancelations take effect at the end of the current billing cycle.
3. Do you offer refunds?
Please review our Refund Policy for details on eligibility and request procedures.
Template Usage & Licensing
1. Can I use templates for commercial projects?
Yes! Templates can be used for personal and commercial projects. However, redistribution or resale is prohibited. See our License Agreement for full terms.
2. Can I modify templates?
Absolutely! You are free to edit and customize templates to suit your needs.
Troubleshooting & Support
1. My download is not working. What should I do?
Ensure you are logged in and have an active membership. If issues persist, clear your cache or try a different browser. If the problem continues, Contact Us.
2. I found a bug or issue with a template. How do I report it?
Please visit our Report an Issue page and provide details of the problem.
3. How can I contact support?
For further assistance, you can reach our support team via:
- Email: harismustofa99@gmail.com
- Live Chat: Available at our WhatsApp +62859106974945. This service exclusively for pro members during business hours
We’re committed to providing the best experience for our users. If you need further help, don’t hesitate to reach out!