Effective Date: 25 March 2025
At Templateplus.net, customer satisfaction is our priority. Since our products are digital downloads, we have a strict refund policy to protect both our users and our business. Please review our refund terms below.
Eligibility for Refunds
Refunds are only granted under the following conditions:
- Duplicate Purchase: If you were mistakenly charged twice for the same subscription.
- Technical Issues: If a template is corrupted or unusable, and we are unable to provide a working replacement.
- Unauthorized Payment: If a transaction was made without your authorization (proof may be required).
- Customization Service Cancellation (Before Work Begins): If you request a refund before we start working on your customization order.
Non-Refundable Cases
Refunds will NOT be issued in the following cases:
- Change of Mind: We do not offer refunds if you no longer need the templates or customization services.
- Incorrect Purchase: Please review product details before purchasing.
- Customization Work Already Started: If we have already begun working on your customization request, the service is non-refundable.
- Completed Customization: Once a customization project is completed and delivered, no refunds will be provided.
- User Modifications: We do not refund for user modifications that lead to errors.
Refund Request Process
If you meet the refund criteria, follow these steps:
- Submit a Request: Contact us or email to harismustofa99@gmail.com
- Provide Details: Include your order ID, reason for the refund, and any supporting documents (e.g., screenshots).
- Processing Time: Refund requests are reviewed within 3-5 business days. Approved refunds will be processed back to the original payment method.
Contact Us
If you have any questions about our refund policy, feel free to reach out to our Customer Support.
Thank you for choosing Templateplus.net!